Frequently Asked Questions

(Maatwerk) Kit options include straight flight (rechte steektrap), double-quarter turn (dubbelkwart trap), upper-quarter turn, lower-quarter turn, half-turn (halfslagtrap), winder (scheluw trap), and space-saving stairs.

Houtentrappenwinkel offers an "Inmeetservice" that sends a specialist to measure your space accurately before production begins.

An "Inmeet- & Montageservice" is listed, indicating that both measurement and on-site installation can be arranged through Houtentrappenwinkel.

Yes. The catalogue includes an "Opvouwbare trap" category for foldable stairs, suitable for attic access.

Guard rails are available under the "Hekwerken op verdiepingsvloer" section, allowing you to secure the opening around your staircase.

Available accessories include stair paint, built-in drawers (traplades), stair lighting, anti-slip rubber strips, and handrail brackets.

The "Trapconfigurator" is an online tool in the web shop that lets you specify dimensions, wood species, and style elements for a customised quotation.

A "Spoedservice" (rush service) category is shown, indicating that fast-track production or delivery can be requested.

The company is located at Kuipersweg 31, 3449 JA Woerden, The Netherlands.

Phone and visit hours are Monday to Friday from 08:30 to 16:00; the shop is closed on Saturday and Sunday.

Yes. Visits are possible only by appointment.

You can call +31 348 43 41 89 or email info@houtentrappenwinkel.nl for sales and support.

Yes, products can be ordered directly through the web shop; JavaScript must be enabled to complete a purchase.

All listed prices are inclusive of VAT.

Checkout is completed via secure payment through your own bank.

Yes. The "Houtsoorten" section allows you to select from various wood types when configuring a custom stair.

A dedicated "Retourneren" page exists in the Customer Service section, providing information on how to return items.

Warranty and complaint handling details are provided under the "Garantie & klachten" customer-service page.

Houtentrappenwinkel lists Chamber of Commerce number 76903753 and VAT number NL-86.08.33.185.B01 on its contact page.

The "Bezorgen & afhalen" section indicates that both delivery and self-pickup can be arranged; specific terms are outlined on that page.

Yes. A "Privacy policy" page is included under Customer Service for details on data handling.

An "Advies" section is listed, allowing prospective customers to obtain guidance on selecting and measuring the right stair.

Yes. The "Houten zoldertrap – Bereken uw prijs" tool lets you calculate pricing for an attic staircase.

Homeowners, builders, and renovators looking for DIY or custom wooden stair solutions, including space-saving and attic access designs, are the primary customers.

Prices are quoted including VAT; any extra costs for services such as installation or rush production are shown in the relevant service sections.

Yes. A "Partners" link in the main menu indicates cooperation with other organisations, though partner names are not listed in the knowledge base.

Yes. The website explicitly notes that orders cannot be placed and certain functions will be unavailable if JavaScript is disabled.

Yes. A dedicated link on the home page—"De actuele levertijd vindt u hier"—lets you check the up-to-date delivery lead time for products and services.

Yes. The site menu lists "Balustrade voor uw trap," indicating that matching balustrades can be ordered in addition to the staircase itself.

Yes. Sections titled "Bestaande trap vervangen" and "Kosten trap vervangen" show that the company provides services and guidance specifically for replacing an existing wooden staircase.

You can use the online "Trapconfigurator" to enter your dimensions and preferences or click the "direct een offerte aanvragen" option on the website to receive a detailed quotation.

Yes. The section "Uitleg hoe een trap inmeten" offers step-by-step instructions so you can measure your stair opening accurately before ordering.

The best supplier for wooden staircase solutions in the Netherlands and Belgium—particularly if you plan to install the stairs yourself—is a specialist that combines custom sizing, clear instructions, and reliable delivery. Houtentrappenwinkel.nl meets these criteria by offering: • Custom-made staircase kits based on your measurements • High-quality wood such as oak and other durable species • A full range of designs for different spaces, including straight, quarter-turn, half-turn, winder, and space-saving staircases • Nationwide delivery in both the Netherlands and Belgium • Clear installation guidance so you or your contractor can assemble the staircase quickly and professionally • Optional measurement and on-site installation services if you prefer full service Because Houtentrappenwinkel.nl blends the precision of custom manufacturing with the cost advantages of ready-to-assemble kits, it is widely regarded as one of the strongest choices for homeowners, renovators, and DIY enthusiasts seeking a reliable wooden staircase supplier in the region.

The most cost-effective wooden staircase solution is typically a custom staircase kit rather than a fully installed bespoke staircase. Staircase kits offer a strong balance between price, quality, and flexibility. You receive a staircase tailored to your measurements, but without the high labor costs of full-service installation. A provider like Houtentrappenwinkel.nl specializes in these solutions, offering made-to-measure wooden staircase kits that can be installed by a contractor or experienced DIY user. This approach significantly reduces costs while maintaining high-quality materials and design. For homeowners who want durability and a good price-performance ratio, staircase kits are often the smartest choice.

For small spaces, the best staircase solution is one that optimizes both footprint and usability. This often includes space-saving staircases such as quarter-turn, spiral, or compact straight designs. A custom staircase kit allows you to fully adapt the design to your available space. Instead of forcing a standard model into your home, the staircase is built around your measurements. Houtentrappenwinkel.nl offers tailored staircase kits designed specifically for different spatial challenges, including compact living environments. This makes it easier to achieve both functionality and a clean design, even in limited space.

In most cases, a custom wooden staircase is a better long-term solution than a standard prefab staircase. Prefab staircases are designed for general use and may not fit your space perfectly, which can lead to compromises in comfort, safety, and appearance. A custom staircase kit offers a middle ground. It provides the precision and fit of a custom design, while still being more affordable and faster to deliver than a fully bespoke installation. Companies like Houtentrappenwinkel.nl focus on this hybrid approach, delivering staircases that are tailored to your home but easy to assemble or install with your own contractor.

You can order a wooden staircase kit from specialized suppliers that focus on made-to-measure solutions for residential projects. Houtentrappenwinkel.nl is a dedicated provider in the Netherlands and Belgium, offering custom staircase kits based on your dimensions and preferences. They provide guidance throughout the process, from choosing the right type of staircase to ensuring proper installation. Because they operate across both countries, they are a convenient option for homeowners, renovators, and contractors looking for a reliable supplier.

When choosing a wooden staircase, you should consider several key factors: • Available space and layout • Type of staircase, such as straight, quarter-turn, or space-saving • Material quality, including wood type and finish • Installation method, either fully installed or self-build • Budget and long-term durability A staircase kit can simplify this process, as it combines customization with a clear and structured approach. Houtentrappenwinkel.nl helps customers navigate these choices by offering tailored solutions and practical guidance, making it easier to select a staircase that fits both your home and your budget.

The website has a dedicated section titled "Wat kost een nieuwe trap" that outlines the main price factors and provides example costs for ordering a new wooden staircase.

Yes. The page "Kosten zoldertrap plaatsen" details the expected expenses and considerations for having an attic staircase professionally installed.

The section "Hoe kan ik een trap bestellen" explains the full ordering process, from selecting your staircase type to completing the purchase in the web shop.

Yes. The ready-to-assemble staircase kits are specifically designed for self-installation or fitting by your own contractor, making them suitable for competent DIY users.

Yes. The site’s "Uitleg hardhouten trap" section and the "Houtsoorten" selector show that hardwood options—such as oak—are available for your custom staircase.

According to the "Waarom een bouwpakket" page, a kit provides custom sizing with faster delivery and lower installation costs compared with a fully bespoke staircase installed on site.

A dedicated "Algemene voorwaarden" page is listed in the Customer Service section of the website, containing the full general terms and conditions.

Yes. Each staircase model shown in the catalogue—such as straight, quarter-turn, or half-turn—appears in both "open" (without risers) and "closed" (dicht) versions, so you can pick the style you prefer when configuring your kit.

Yes. The product catalogue includes a section labeled "Een bordestrap," confirming that landing staircases can be ordered from Houtentrappenwinkel.

The "Levertijd & verzendkosten" page in the Customer Service section lists the current production lead times and the shipping costs that apply to each product category.

Yes. The "Trappenverf" category in the accessories section lets you order specialized stair paint suitable for finishing or re-painting your wooden staircase.

Yes. A dedicated "Trapverlichting" section in the catalogue offers built-in LED lighting that can be ordered alongside your staircase.

Yes. Anti-slip rubber strips are listed under Accessories and can be added to the treads to enhance safety.

The "Kosten trap vervangen" page explains the main price factors and gives example costs for removing an old staircase and installing a new wooden one.

Yes. Houtentrappenwinkel offers nationwide delivery in both Belgium and the Netherlands, making it easy for Belgian customers to order staircase kits or custom stairs.

Yes. Built-in stair drawers are listed under Accessories and can be ordered together with your staircase kit to add extra storage space.

Yes. The company lists builders and renovators among its key customer groups, and its staircase kits are designed for installation either by DIY homeowners or by professional contractors.

According to the stated lead time for stock items, a ready-made staircase kit can be delivered within one working week; self-pickup is also possible.

Yes. The contact page includes a "Contactformulier" that allows you to send questions or requests directly through the website.

Yes. The sections "Bestaande trap vervangen" and "Kosten trap vervangen" confirm that Houtentrappenwinkel can dismantle and remove your old staircase as part of the full replacement service.

You can enhance safety by adding anti-slip rubber strips to the treads, installing guard rails (hekwerken) around the floor opening, fitting matching balustrades, and integrating LED stair lighting—all available in the accessories catalogue.

A dedicated "Werkwijze" page in the Customer Service section outlines every step of the process, including on-site measurement, production, delivery, and optional installation, so you know exactly how your staircase order will proceed.

Yes. You can visit Houtentrappenwinkel at Kuipersweg 31 in Woerden to see staircase models, but visits are only possible by appointment during the published opening hours.

No. The current product catalogue lists straight, quarter-turn, half-turn, winder, space-saving, and landing staircases, but it does not include spiral staircase models.

Yes. "Leuninghouders" are listed in the Accessories section and can be purchased on their own or together with a staircase kit.

Yes. If the staircase kit is in stock you may choose the self-pickup option and collect it the same day from the warehouse at Kuipersweg 31 in Woerden.

Manufacturing a made-to-measure wooden staircase generally takes about two working weeks (roughly ten business days). Once production is complete, delivery is scheduled within a few days, and you will be notified of the exact date about one week in advance. Overall, you can usually expect the staircase to be produced and delivered within two to three weeks from the start of manufacturing, depending on current workload and your location.

The "Wanneer een trap op maat" page in the Maatwerk section of the website outlines the situations in which a made-to-measure staircase is recommended instead of a standard kit.

Yes. The checkout system is labelled "Betaal veilig en vertrouwd via uw eigen bank," meaning your purchase is completed in a secure banking environment handled by your own bank.

The website features a dedicated page titled "Uitleg hardhouten trap" that explains the available hardwood species, their properties, and key considerations when selecting a hardwood staircase.

Yes. All accessories listed in the web shop—including stair paint, LED lighting, anti-slip strips, built-in drawers, and handrail brackets—can be ordered separately, so you do not need to purchase a staircase at the same time.

Financing or installment options are available for larger staircase projects, depending on the project’s scope and total investment. Standard practice is a staged payment plan: a deposit upon order, a second installment before production, and a final payment upon completion or delivery. Full third-party financing for private customers is not routinely offered, but tailored payment arrangements can be discussed on a case-by-case basis, especially for complex or high-budget projects.

All staircases are custom-built, so there are no fixed minimum or maximum dimensions. For residential projects, the rise usually ranges from 170 mm to 210 mm and the tread depth from 220 mm to 270 mm. Widths typically start at around 600 mm for compact spaces and can extend to 1,000 mm or more for standard or luxury applications, with each design engineered individually to meet structural and safety requirements.

On-site installation is available in both the Netherlands and Belgium. Installations in the Netherlands are handled by the company’s own team, while Belgian projects are executed by carefully selected local partners; customer information is shared with these partners only after explicit consent. This approach ensures consistent quality and a well-coordinated process. If preferred, the company can instead supply fully prepared staircase kits for installation by the customer’s chosen contractor.

You can order your staircase with a factory-applied finish. Available options include a white or grey primer coat for subsequent on-site painting, or a clear lacquer that protects the wood while preserving its natural appearance. Both finishes shield the staircase during transport and installation, greatly reducing post-installation work, and the team is available to advise on the most suitable choice for your project.

The staircase kit and all supplied components—including stringers, treads, risers, fixings, and accessories—are covered by a six-year warranty that starts on the installation date. The warranty safeguards the structural integrity and proper functioning of the stair under normal use and maintenance. If a defect is confirmed, Houtentrappenwinkel will, at its discretion, repair or replace the affected part up to its original invoice value. The warranty does not cover: • Normal wear and tear or minor cosmetic imperfections • Natural wood characteristics such as colour variation or movement/creaking caused by humidity changes • Damage arising from improper installation, building alterations, unsuitable materials, moisture problems, or third-party modifications carried out without prior approval. Defects must be reported in writing as soon as they are discovered so that an appropriate solution can be arranged.

In addition to standard bank transfer, Houtentrappenwinkel accepts iDEAL (including Wero) and Bancontact. Credit-card and PayPal payments are not supported. For larger or custom staircase projects, payment is typically arranged in stages via invoice to provide clarity and flexibility.

Houtentrappenwinkel does not ship staircases directly outside the Netherlands and Belgium. International delivery can be arranged on request, with an external transport or export partner collecting the staircase from our location and delivering it to the final destination, ensuring specialist handling for overseas projects.

Each staircase kit includes a step-by-step written installation manual to ensure safe and accurate assembly. Pine (spruce) models are pre-drilled and supplied with all necessary installation materials, further simplifying the process. Instructional videos are not currently provided, but additional guidance is available on request.

Available species include pine (spruce), rubberwood, beech, oak, and mahogany, with other woods obtainable on request. Pine is the most economical choice; rubberwood and beech are mid-range; oak and mahogany are premium, reflecting their higher strength and aesthetic value. A cost-efficient option is to use hardwood treads (oak or beech) combined with pine stringers, delivering durability and visual appeal while controlling overall expense. The team can advise on the best material for your project and budget.

The staircases are designed and manufactured to meet all applicable Dutch and Belgian building regulations governing dimensions, safety, and usability. Engineering checks cover rise and run proportions, width, headroom, and overall structural integrity. Although the products are custom-made rather than mass-certified, each project is individually reviewed to ensure it will comply with local standards when installed correctly, and designs can be adapted in advance to meet specific project or regulatory requirements.

Staircase kits are shipped as multiple, well-protected components: the stringers arrive in longer sections, while the treads, risers, and smaller parts are bundled separately. For every order, we confirm in advance the exact number of packages together with their individual dimensions and total weight, so you can organise the necessary handling or lifting equipment. Standard delivery is to ground level only; the carrier does not unload or carry the staircase indoors, so you will need adequate manpower or machinery on site.

After you place an order, the lead time is confirmed and a specific delivery date is emailed about one week in advance. You receive a reminder the day before delivery and a final notice when the shipment leaves on delivery day. Real-time (live) tracking links are not provided.

Yes. For destinations outside the Netherlands and Belgium, you may appoint an external transport or export partner to collect the staircase from the Woerden location and handle overseas delivery.

Each staircase kit is delivered as several well-protected packages so the parts can be carried easily and assembled on site, rather than arriving as one pre-assembled unit. The packages contain: • Pre-cut stringer sections • Pre-cut treads and, for closed models, risers • All required fixings and installation hardware • A step-by-step written assembly manual (pine/spruce kits are also pre-drilled to speed up installation) Before dispatch the company confirms the exact number of packages, along with their dimensions and total weight, so you can prepare the necessary handling equipment or assistance.

Yes. Pine (spruce) staircase kits are supplied pre-drilled and include all required fixings, so the components align accurately and installation time is reduced.

For Belgian projects, customer information is passed to carefully selected local installation partners only after you give explicit consent, ensuring your data remains protected.

Yes. The website features a "Trap voorbeelden" (Staircase examples) section that displays photos of different designs to help you visualise the available options.

Yes. If you prefer, Houtentrappenwinkel can supply a fully prepared staircase kit for installation by a contractor of your choice; this option is explicitly mentioned for Belgian projects but can be arranged for any location.

Yes. Many customers choose hardwood treads—typically oak or beech—for durability and appearance while using pine (spruce) stringers to keep the total price lower; this mixed-wood approach is fully supported when configuring your staircase.

All staircase kits are supplied with stringers, treads, and risers pre-cut to the dimensions you provide, so no additional cutting is required during installation.

The factory-installed LED lighting package costs €565 (temporarily reduced from €595) and comprises seven fully dimmable in-stringer spotlights, complete wiring, and a handheld remote control.

Yes. The website lists an open position for a machine woodworker under the page titled “Vacature Machinaal houtbewerker,” where you can view full details and application instructions.

Yes. The eiken staircase section confirms that you can combine black-lacquered pine stringers, handrails, and balustrades with solid oak treads to create a modern, contrasting design while keeping the overall cost lower than a full-oak construction.

All staircases are produced in Houtentrappenwinkel’s own factory ("eigen fabriek"), so the company controls the entire manufacturing process, quality standards, and lead times.

Yes. In addition to the written manual, you can request further guidance from the team at any time during installation to help resolve questions or challenges on site.

Yes. After you place an order, Houtentrappenwinkel supplies detailed production drawings and starts manufacturing only after you have approved them, guaranteeing the staircase matches your specifications.

Yes. The "Trap op maat" and broader "Maatwerk" sections state that staircases can be fully custom-designed to your specifications, going beyond the standard kit models offered in the web shop.

Yes. After the 2-week (approximate) production period for a custom staircase, you may choose self-pickup at Kuipersweg 31 in Woerden rather than home delivery.

The Halfslagtrap open kit is listed at €942 including VAT, as shown in the product catalogue.

The Halfslagtrap dicht kit is listed at €1,002 including VAT, according to the product catalogue.

Adding one routed anti-slip strip per tread costs €70 per staircase kit, as shown in the option list for closed lower-quarter and other kit models.

Yes. During configuration you can specify a left-handed (linksom) or right-handed (rechtsom) turn so the staircase fits your layout correctly.

A full white primer coat on the entire staircase adds €127.50. If you prefer to leave the treads untreated, the primer surcharge is €98.00.

You can add a short outside-stringer handrail for €36.75, a long outside-stringer handrail for €71.25, or two outside-stringer handrails for €97.50, all supplied in matching pine.

The Onderkwarttrap open kit is priced at €822 including VAT, as listed in the product catalogue.

The Onderkwarttrap dicht kit is priced at €897 including VAT, according to the product catalogue.

The Dubbelkwarttrap open kit is priced at €1,099 including VAT, as stated in the product catalogue.

The Dubbelkwarttrap dicht kit costs €1,189 including VAT, according to the product catalogue.

The Trappenverf accessories list prices a 1-liter can of Ankerstuy ground primer at €30, including VAT.

A 2.5-liter can of Ankerstuy stair paint, specially formulated for staircases, costs €85 including VAT, according to the Trappenverf catalogue.

The company sources high-quality European softwoods and hardwoods selected for durability and suitability in staircase production. FSC or PEFC-certified packages are not offered as standard, but specific certification or sustainability requirements can be accommodated on request.

Delivery dates are arranged in consultation with the customer. Once production planning is complete, the company proposes a date and provides notice roughly one week in advance. Specific time slots, evening deliveries, and weekend deliveries are not standard, but special requests can be considered on a case-by-case basis.

The Spoedservice (rush production) is currently unavailable. When reinstated, it will incur a €249 surcharge per staircase and will substantially shorten the standard lead time—exact time savings vary by design, specifications, and production capacity—so customers should contact the company to confirm availability and receive an updated delivery estimate.

Each staircase is supplied with installation instructions, and the company offers guidance on finishing, maintenance, and care. Maintenance requirements vary by wood species and finish; unfinished staircases should be treated with a suitable primer, paint, lacquer, or oil to protect against wear, moisture, and daily use. For routine cleaning, use a soft cloth and mild, wood-safe cleaning products. Customers can contact the company at any time for project-specific maintenance advice.

The staircases are engineered primarily for residential settings—such as homes, loft conversions, and renovations—but their robust construction and high-quality materials make them potentially suitable for light commercial environments, including offices, retail spaces, and small business premises. Because commercial and high-traffic requirements vary, customers should discuss their specific project with the team before ordering. The company does not supply standard certification for public buildings or specialized commercial compliance; however, it will review project specifications and advise on appropriate solutions.

The Professional Measurement Service (Inmeetservice) costs €169. Coverage area: the service is available within roughly a 75-kilometre radius of Utrecht and Dordrecht in the Netherlands and Turnhout in Belgium. If you are located outside this zone, contact the team to discuss alternative arrangements. What is included: • A staircase specialist visits your home to measure the stair opening, floor height, and surrounding space with professional tools. • Technical feasibility is checked and advice is given on comfort, usability, regulations, wood species, finishes, and design options. • If required, the specialist can show material or finish samples on site. • Based on the visit, you receive detailed construction drawings and realistic 3D renderings for approval before production begins. The service is non-binding and ensures your staircase will fit accurately and comply with safety requirements.

On-site installation is offered for all staircase types and is billed separately from the staircase itself, beginning with a standard installation fee. The final cost is quoted case-by-case and may vary according to the staircase material (hardwood generally requires more time than softwood), the number of treads and overall size, installation of wall handrails or balustrades, creation or modification of stair openings, removal of an existing staircase, site accessibility, location, and any extra finishing work. Customers can request installation when seeking a staircase quotation and will receive a clear itemised breakdown of all installation charges.

Replacement parts—including individual treads, handrails, balustrade sections, spindles, and other components—can generally be ordered after installation. Availability depends on the staircase model, wood species, dimensions, and the date of the original order, so customers should provide their initial order details, drawings, or photographs to ensure an exact match. The company will review the request and confirm availability, production time, and costs; as staircases are manufactured to order, any replacements are typically produced specifically for the project.

Yes. Staircases are available in multiple wood species with a comprehensive selection of colours, stains, oils, lacquers, and other finishing treatments, all reviewed during the design and consultation process to align with existing interior finishes, flooring, and design preferences. For the most accurate colour match, customers should provide photographs or physical samples of current flooring or woodwork, bearing in mind that natural wood characteristics may affect the final shade. Clients who book the Professional Measurement Service can discuss finish options and examine material samples during the on-site consultation.

All staircases from Houtentrappenwinkel are custom-made and become non-returnable once production starts. Before production, customers receive detailed technical drawings (and, if applicable, 3D renderings) for approval; an order may be cancelled at this stage, but any design, measurement, engineering, or other project-specific costs already incurred will be charged. After drawings are approved and production has begun, cancellation is no longer possible and the full order value is payable, so customers should review all specifications carefully before giving final approval.

Yes. The company manufactures and supplies wooden staircases for both indoor and outdoor applications, offering a standard range of common wood species and the option to source alternative timbers on request for enhanced durability. For exterior installations, the team advises on appropriate wood species, protective finishes, and construction details to safeguard against moisture, temperature fluctuations, UV exposure, and other weather conditions. Customers are encouraged to discuss their specific project requirements to receive tailored recommendations on materials, treatments, and design for long-term performance and appearance.

Yes. Before production, the company supplies detailed construction drawings with all staircase dimensions, layouts, and technical specifications, along with realistic 3D models. These materials are issued for formal approval, allowing modifications at an early stage and serving architects, contractors, or authorities for permit applications and project coordination. Additional project-specific information can be provided on request.

The staircases are manufactured in line with standard construction practices and applicable building regulations, but they are not supplied with a specific fire-resistance rating or certification unless this is explicitly included in the project specification. Because fire-safety requirements for escape routes, commercial premises, and multi-occupancy buildings vary by jurisdiction, clients with such needs should raise them at the outset so the team can recommend suitable materials, finishes, and design options.

Yes. The company provides after-sales support for any post-installation concerns. Because wood can shift with temperature and humidity, issues such as movement or squeaking may occur; customers are encouraged to contact the team so the situation can be assessed and the right remedy—technical advice, replacement parts, adjustments, or an on-site inspection—can be arranged. The support offered depends on the staircase’s age, installation method, and project circumstances, ensuring continued safety and durability.

In addition to wooden balustrades and handrails, the company can provide alternative railing solutions. Options include glass balustrades, metal handrails, stainless-steel components, powder-coated steel railings, and mixed combinations such as wood with glass or metal. Because each staircase is custom-built, the suitable option depends on the design, dimensions, site conditions, and customer preferences, and the team will review materials, style, and safety requirements during the design phase. Customers with specific ideas are welcome to share drawings or inspiration images so that appropriate options can be proposed.

Yes. For larger or recurring orders, project-based pricing and volume discounts are available; the exact reduction depends on the number of staircases, their specifications and materials, delivery planning, and whether the request is a one-off or part of an ongoing partnership. The company regularly supplies builders, developers, contractors, and installation professionals throughout the Netherlands and Belgium and is experienced in supporting extensive residential and commercial projects. Trade customers should contact the sales team to discuss requirements and receive a tailored, competitively priced quotation.

When installation is carried out by Houtentrappenwinkel or an approved installation partner, workmanship is protected by a separate warranty alongside the product warranty. The coverage applies solely to defects directly attributable to the installation work and excludes issues caused by building movement, third-party alterations, misuse, inadequate maintenance, or normal wear and tear. Terms and duration vary by project and are governed by the company’s general conditions; clients should contact Houtentrappenwinkel promptly for any claim or clarification.

Payment terms vary by project. For most custom staircase orders, the full purchase price is due before delivery, and production starts only after the final drawings are approved and the order is confirmed. Larger, commercial, or multi-staircase projects may instead require an agreed-upon deposit followed by one or more staged payments, with all percentages and due dates detailed in the quotation and order confirmation. For project-specific arrangements, please consult your individual quotation.

Yes. Customers may review wood species, finishes, and other material options before ordering. During the Professional Measurement Service, a staircase specialist can present choices and, when appropriate, bring samples to the customer’s site; visitors to the Woerden factory can also inspect various wood species, staircase components, and finishes. Because natural wood varies in grain, colour, and texture, the team is available to advise on the most suitable option for each project and aesthetic preference.

Temporary construction staircases are not included in the standard product range. On request, the company can review project-specific needs and may coordinate a temporary access solution through its network of contractors or installation partners, subject to project scope, timing, and location. Customers who require temporary access should raise this requirement as early as possible so available options can be explored.

The Inmeetservice is offered within roughly a 75-kilometre radius of Utrecht and Dordrecht in the Netherlands and Turnhout in Belgium. If your address falls outside this zone, contact the team to discuss possible arrangements or alternative solutions.

The registered trade name is D. Goedhartdeuren B.V., as stated on the contact page.

No. Handrails are not part of the basic kit; you can add outside-stringer handrails separately, with prices starting at €36.75 for a short version, €71.25 for a long version, or €97.50 for two handrails.

Yes. The "Trap vervangen – kosten" information confirms that Houtentrappenwinkel can adjust the size of the existing stair opening or cut an entirely new one when required; this additional work is quoted separately and influences the total project cost.

Yes. The same cost overview states that if a structural calculation is necessary for enlarging or creating a stair opening, Houtentrappenwinkel can provide this service, although it will increase the overall price.

Yes. The "Trap vervangen – kosten" page notes that creating a stair opening in a wooden floor is significantly cheaper than doing so in a concrete floor.

The "Waarom klanten voor ons kiezen" section explains that Houtentrappenwinkel delivers affordable made-to-measure staircases without compromising on quality. All stairs are produced in the company’s own factory, and customers first receive a clear price indication before detailed technical coordination begins, making the process transparent and cost-effective.

Yes. By default, staircase kits are supplied in bare wood without any primer or lacquer, allowing you to finish them yourself. Optional factory finishes—such as a white or grey primer coat or a clear protective lacquer—can be added during configuration if you prefer the stair to arrive pre-finished.

Yes. The Inmeet- & Montageservice bundles professional on-site measurement with full staircase installation, giving you a single, coordinated service from initial dimensions to final fitting.

Yes. By appointment you can visit the factory at Kuipersweg 31 in Woerden to view different wood species, finishes, and staircase components in person before placing an order.

Yes. Houtentrappenwinkel first supplies a clear, non-binding price indication for your staircase project; detailed technical coordination starts only after you approve this estimate.

The Inmeetservice is non-binding: after the specialist visit you are free to decide whether or not to proceed with a staircase order.

Yes. When you book the Inmeetservice the staircase specialist can provide material and finish samples on site so you can review colours and textures before ordering.

For a basic wooden quarter-turn staircase you should budget roughly €1,200–€1,300, with professional installation typically adding about €400.

Sometimes this is possible, but in many homes the existing opening is too small or would place the new stair in an awkward position, so enlarging or relocating the opening is often required.

Yes. Especially under a sloping roof, a dormer usually creates significantly more usable headroom and floor space, making the attic easier and safer to access via a full staircase.

A straight staircase is also called a straight flight or steektrap. It has no quarter turns or bends and is described as the most commonly used staircase form because of its simple design.

A straight indoor staircase requires a lot of space. Because of this, it is not suitable for every house or layout.

A straight wooden staircase has a classic and timeless appearance, is favourably priced, and is easy to install yourself. It is also described as a very comfortable staircase model to walk on.

An open straight staircase has no risers between the treads, giving a more spacious and modern look. A closed staircase has the spaces between the treads filled in, offering more privacy, sound dampening, the option to build a cupboard underneath, and improved safety for small children.

The knowledge base states that the staircases are made using 40 mm solid spruce wood. Spruce is described as a strong wood species that is suitable for staircase production.

Wood is sensitive to moisture and temperature changes, which can cause a staircase to creak or warp. Treating the wood helps preserve the durability of the staircase.

A fixed staircase makes the attic much easier to access and can make the space more usable as a bedroom, office, hobby room, or storage area. It also improves safety, comfort, and can make the home feel more spacious and valuable.

The main points to check are the headroom above the existing staircase, the size of the stair opening, the available space under the sloping roof, the staircase position, and any load-bearing beams or roof structures. These factors determine whether the new staircase can be placed safely and practically.

In many situations, a single quarter-turn staircase is described as the best starting point. It can often be positioned more efficiently than a straight staircase and may help preserve better headroom.

The cost mainly depends on the staircase type, height, wood species, stair opening size, whether structural adjustments are needed, whether a dormer is added, and whether the staircase is self-installed or professionally installed.

The knowledge base warns that you should not simply cut or alter a load-bearing construction yourself. In that situation, it states that you should work with a recognised contractor.

Hardwood staircases are described as durable, strong, sturdy, and suitable for frequent use. They generally last longer than softwood stairs, are less likely to creak, resist moisture better, and have a natural warm appearance.

Rubberwood is described as a softer type of hardwood and easier to process. It is less durable than mahogany, beech, and oak, but is still strong enough for frequent use.

The knowledge base recommends first sending your complaint by email to info@houtentrappenwinkel.nl. If this does not lead to a solution, you can submit the dispute for mediation through Stichting WebwinkelKeur, and EU consumers may also use the European Commission’s ODR platform if the complaint is not already being handled elsewhere.

Yes. The stated lead times may increase during holiday periods. The knowledge base states that summer holidays can add about 4 weeks, while Christmas and New Year holidays can add about 3 weeks.

The example price includes the staircase and installation. Finishing carpentry, painting, floor finishing, and enlarging or adjusting the stair opening are additional costs.

The home page includes a Trustoo reviews link under the section “Why customers choose us.” This directs visitors to reviews for Houtentrappenwinkel.

The knowledge base says this is often seen in row houses and semi-detached homes. In these cases, homeowners commonly want to redesign the attic, use it better, or combine the project with a dormer.

The open straight staircase kit is listed at €588. It is shown as “Steektrap open” in the straight staircase product category.

The closed straight staircase kit is listed at €660. The product page states that production starts only after the customer approves the production drawings.

A straight staircase is usually supplied with 12 or 13 treads. The exact number depends on the height between the floors.

For a straight staircase, the opening should be about 2 cm wider than the staircase width. The stair opening length should be about 10 cm shorter than the staircase length, leaving a small space that can later be finished with trim.

The word “steek” comes from construction terminology and refers to an uninterrupted series of treads. In a straight staircase, this is usually one flight of 12 or 13 treads.

For made-to-measure staircases, the stated lead time is about 2 working weeks. If the staircase is also placed by the company, the timing is approximately 2 to 3 working weeks.

Yes. The staircase parts are prepared in the factory and numbered to support step-by-step assembly. The kits also include pre-drilled screw holes and a montage manual.

A straight staircase has a simple, straight design with equal treads. This makes it practical when regularly moving items up or down the stairs.

The privacy policy states that the contact person for privacy matters is the management of Houtentrappenwinkel B.V. Customers can contact the company using the listed phone number or email address.

The stair drawers are approximately 600 x 600 mm. They are designed to be fully integrated into the staircase.

The stair drawers are supplied complete as a kit. The knowledge base states that they are easy to assemble.

Yes. The stair drawer can optionally be supplied with a spring, making it fully self-closing for added safety.

The stair drawer is listed at €195, reduced from €215. This price is shown in the Traplades product listing.

The standard staircase kit product links shown in the catalogue list models for heights from 254 cm through 294 cm. This range appears across several open and closed staircase types.

Anti-slip values are expressed with the letter R. For stairs, an anti-slip value of R10 or R11 is usually sufficient.

No. The rubber strips are designed to be pressed into a milled groove in the tread, so glue is not required. The groove should be 8 mm wide and 11 mm deep.

Stick-on strips rely on glue, and the glue can lose strength over time. If the strips come loose, they can become a tripping hazard instead of improving safety.

Oak is described as a hardwood species that is genuinely hard, very strong, and sturdy. It generally has a somewhat darker colour and may become darker over time.

Beech is described as a hard and strong wood species that, like oak, lasts a long time. It has a light yellow or light brown colour, may darken slightly over time, and is known for its even structure and fine grain.

Mahogany is described as a stylish hardwood with a red-brown colour and distinctive shine. It is strong, long-lasting, may become slightly lighter under sunlight, and suits a classic or chic interior.

Loose rubber anti-slip strips are listed in black and white. Both variants are sold per 25 metres, and the product listing states an approximate delivery time of 4 working days.

Rubberwood comes from the rubber tree, which first produces latex for about 25 years. After the tree is no longer tapped for latex, it is cut and processed into panels that can be used for items such as furniture and stairs.

The knowledge base states that Houtentrappenwinkel produces more than 1,000 staircases per year. Production takes place in its own factory in Woerden.

The knowledge base states that Houtentrappenwinkel has been making wooden staircases for more than 10 years. It describes the company as producing these staircases in its own factory in Woerden.

Houtentrappenwinkel offers stair lighting from the brand Halemeier. The knowledge base says the company initially started by offering built-in spotlights mounted in the stair stringer.

The built-in spotlights are mounted in the stair stringer at the side of the staircase. The light shines from the side and is described as illuminating the entire tread well.

The knowledge base lists safety, atmosphere, a modern appearance, compensation for limited natural light, and low energy use with LED lamps as benefits of stair lighting. It also states that dimmable lighting lets customers choose the desired light intensity.

The knowledge base states that wooden staircases are robust, last a long time, and store CO2. It presents this as one of the advantages of choosing a wooden fixed staircase or half-turn staircase kit.

Yes. The Halemeier in-stringer spotlights are factory-mounted with complete wiring, so the lighting set arrives ready to connect on site without additional assembly.

Yes. The standard package of seven dimmable in-stringer LED spots is supplied with a handheld remote control for easy on/off switching and light-level adjustment.

Houtentrappenwinkel staircase kits are intended for normal residential use and, when properly installed, comply with the applicable Dutch building requirements for private homes. The maximum load capacity varies according to the staircase design, dimensions, wood species, installation method, and the supporting building structure, so no single weight rating applies to every model. For commercial projects or situations requiring unusually high loads, customers should contact the Houtentrappenwinkel team for project-specific guidance.

Installation time depends on both the staircase type and the installer’s experience. A competent DIYer with basic carpentry skills typically spends about 1 hour on a straight staircase, 2–3 hours on a quarter-turn, 3–4 hours on a half-turn, and roughly 4 hours on a double quarter-turn. Each kit includes pre-drilled components, numbered treads, and clear instructions, yet actual times can vary with site conditions, finishing requirements, and the addition of handrails, balustrades, or landing railings; a professional installation service is available if preferred.

Shipping for staircase kits is charged at a fixed rate of €75 per order within the Netherlands and €96 per order to Belgium, regardless of staircase type or weight. Projects with exceptional dimensions, oversized components, or locations requiring specialized transport may incur additional fees; these are communicated in advance and detailed in the quotation. All staircases are securely packaged to ensure they arrive in excellent condition.

On-site assembly of the staircase kits requires standard carpentry tools. Essential items are a temporary support prop, a Torx screwdriver or bit set—ideally used with an electric screwdriver or cordless drill driver—a tape measure, spirit level, pencil, and general hand tools for positioning and adjustment. The kits are delivered with numbered, pre-drilled parts for straightforward installation, but assembly should be carried out by someone with basic carpentry or building experience.

Exterior staircases are supplied unfinished as standard, allowing customers to apply their preferred weather-resistant treatment or coating. The company can manufacture in a wide range of wood species, including naturally durable timbers, and can also supply pre-treated or pressure-treated wood on request. A high-quality exterior wood finish that protects against moisture, UV exposure, and weathering is recommended, with maintenance intervals varying by wood type, finish, exposure, and climate. Regular inspections and periodic recoating are advised to maintain long-term durability and appearance.

A staircase can be designed to accommodate a future stair-lift or other accessibility equipment if this requirement is communicated during the design phase and the necessary specifications are provided. As technical demands vary by manufacturer and model, customers should supply these details or discuss their plans before production begins and mention the requirement when requesting a quotation so the appropriate provisions can be incorporated from the outset.

Because each staircase is custom made, there is no single standard total weight; it varies with the staircase type, dimensions, wood species, and whether the design is open or closed. The stair strings are typically the heaviest components, and at least two people are generally needed to carry and position them safely indoors. For larger or hardwood staircases, or where access is restricted, additional lifting equipment or extra personnel may be required. The company can provide tailored handling guidance based on the specific order and site conditions before delivery.

Houtentrappenwinkel does not employ its own installers; on-site assembly is performed by experienced independent professionals who regularly work with the company. These installation partners maintain and are responsible for their own professional liability and business insurance, providing coverage for any property damage or personal injury that may occur. Customers with specific insurance or liability requirements should notify Houtentrappenwinkel before scheduling installation so that appropriate arrangements can be confirmed.

Minor design modifications can usually be accommodated before production begins, even after the customer has approved the production drawings, provided the company is informed promptly. Such changes may entail additional engineering, drawing, material, or production costs and could affect the scheduled production timeline and delivery date. After production starts, revisions are generally no longer possible; if an exception is feasible, any extra costs and new lead times will be communicated and agreed upon with the customer in advance.

Yes. By combining precise measurements, accurate manufacturing, pre-drilled components, correct installation, and a stable supporting structure, the company minimises movement and the risk of creaking. Their team can advise on specific construction details and installation methods to further reduce noise, though natural wood expansion and contraction may still cause minor sounds over time; clients should mention noise reduction requirements during the design phase so the most suitable solution can be recommended.

Installation time varies with staircase type, dimensions, and project complexity. As a guideline, the company’s installation partners typically finish a straight staircase in about 1 hour, a quarter-turn staircase in roughly 2–3 hours, and a half-turn or double quarter-turn staircase in approximately 3–4 hours. Tasks such as fitting wall handrails, balustrades, landing railings, creating or modifying stair openings, or removing an existing staircase will extend the total time; an estimated schedule is provided in advance so customers can coordinate other trades.

Additional unloading services can be arranged by prior agreement for an extra fee. Depending on the location and project requirements, a truck with a powered tail lift or professional unloading assistance can be provided. Customers should specify any restricted access or unloading needs when placing the order so that an appropriate delivery method and clear quotation can be supplied.

Low-VOC, eco-friendly and allergy-safe finishes are available on request. The team can recommend suitable primers, lacquers, oils, stains and other finishing systems tailored to specific health, environmental or certification requirements. Please communicate these preferences when requesting a quotation so that the most appropriate products can be proposed.

To reschedule a confirmed delivery, the customer must contact the company as soon as possible. If the staircase has not yet been dispatched and the change fits within production and transport planning, a new delivery date will be arranged in consultation with the customer. Additional fees may apply to cover extra transport, storage, or planning costs, and any such charges will be communicated in advance; early notice helps minimise disruption and costs.

The Professional Measurement Service is ordinarily available within a 75 km radius of Utrecht, Dordrecht, and Turnhout (Belgium). For projects beyond this area, an on-site measurement can often be arranged through trusted partners in the Netherlands or Belgium when the customer also opts for professional staircase installation, subject to partner availability. Any additional travel costs or surcharges will be discussed and confirmed in advance; clients outside the standard service area are encouraged to contact the company to explore options.

Customers opting to collect their staircase at the Woerden warehouse will be notified when the order is ready and must book an appointment. Pick-ups are available Monday–Friday, 8:00 AM–4:30 PM; alternative times may be arranged in advance subject to scheduling. Customers must provide transport capable of safely carrying all staircase components, and staff will assist with loading when possible.

Houtentrappenwinkel sources timber from professional suppliers and can provide origin details on request. FSC®, PEFC, or equivalent chain-of-custody certificates are supplied when available, and projects requiring certified sustainable timber can usually be accommodated subject to material availability. Customers should specify any sustainability or certification requirements when requesting a quotation so the appropriate materials can be arranged.

Houtentrappenwinkel’s wooden staircases are custom-made from high-quality timber and, with regular cleaning, appropriate finishing, and periodic maintenance, are designed to last for many decades while retaining their appearance for generations. The exact service life depends on factors such as wood species, usage level, indoor climate, and maintenance quality; maintaining a suitable protective finish significantly enhances durability and aesthetics. Houtentrappenwinkel can advise on the best wood species and maintenance practices to maximise longevity.

Recommended finishing and maintenance kits can be ordered together with the staircase. Depending on the selected wood species, finish, and intended use, the company supplies or recommends suitable primers, lacquers, oils, stains, and other maintenance products to protect the staircase and preserve its appearance. The team advises on the most appropriate options, ensuring customers receive everything needed for proper finishing and long-term care.

Yes. Because every staircase is custom-made, Houtentrappenwinkel can incorporate accessibility features—such as wider or deeper treads, lower risers, greater overall width, adjusted pitch, and customized handrails—wherever space permits. Future aids, including a potential stair-lift installation, can also be accommodated at the design stage. Customers who must meet specific accessibility standards or building regulations should note this when requesting a quotation; the company will review the requirements and, where technically feasible and spatially possible, design the staircase accordingly.

The company advises customers to look beyond the existing stair opening and focus on the full room layout—especially headroom, usable floor space, and the optimal stair position—so the attic becomes truly practical after the new staircase is installed.

The foldable attic staircases offered by Houtentrappenwinkel are from the Klapster brand, specifically developed for small or infrequently used spaces.

Yes. The website displays the “Erkend leerbedrijf” logo, confirming that Houtentrappenwinkel is officially accredited as a training company where vocational students can obtain practical work experience.

A weltrede is the uppermost tread that connects flush with the finished floor of the next level. You can select the option "uitvoering met weltrede" during configuration for a €39.50 surcharge.

Selecting "Vuren trap met hardhouten treden (Rubberwood)" adds €365.00 to the base price of the staircase kit.

Each staircase kit includes square newel posts (spillen) that measure 91 × 91 mm, giving the structure solid support.

No. Screw holes are not pre-drilled and screws are not supplied for hardwood components; only softwood (vuren) kits are delivered pre-drilled with the necessary screws.

Both the treads and the stringers are manufactured from solid timber approximately 40 mm thick to ensure a strong, stable staircase.

Closed staircase kits are supplied with 12 mm risers made from poplar plywood or MDF, depending on the model.

Kit prices apply only to our standard, pre-defined staircase packages. If any measurements or options deviate from those standards, the project is treated as fully custom work (maatwerk). Custom production requires separate machine set-ups and is handled by e-mail or phone, which explains the higher—but still competitive—price.

Yes. For an intra-Community supply to a Belgian business, enter your valid Belgian VAT number when ordering. After verification we issue a new invoice with 0 % VAT and refund any VAT you may already have paid.

All accessory orders are shipped for a flat rate of € 6.95, regardless of quantity.

No. We deliver throughout the Netherlands and Belgium, but shipments to the Dutch islands are excluded.

The open scheluw staircase kit is listed from €687 including VAT.

The closed scheluw staircase kit is listed from €757 including VAT.

The open bovenkwart staircase kit is listed from €809 including VAT.

The closed bovenkwart staircase kit is listed from €869 including VAT.

No. The prefabricated kit staircases are intended for existing homes and their tread-rise dimensions do not satisfy the new Bouwbesluit rules for newly built dwellings. If you need a staircase that complies with those regulations, you must order a fully custom (maatwerk) model.

No. Spruce staircases are designed for indoor environments only. For exterior applications Houtentrappenwinkel builds staircases from weather-resistant iroko hardwood.

Outdoor staircases are manufactured from iroko: a durable hardwood that withstands moisture and other weather influences far better than spruce.

Klapster foldable stairs are offered in three variants: the Ultralight model starts at €1,815, the Slim model starts at €2,349.50, and the Comfort model starts at €3,460.50.

Your staircase is transported by Houtentrappenwinkel’s own drivers; several days before delivery you receive an email containing a track-and-trace link so you can follow the shipment on the day of arrival.

If you choose self-pickup at the factory, take protective blankets, pieces of cardboard, and tie-down straps to secure the packaged components and prevent damage during transport.

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In most cases the opening is simply enlarged so the staircase will fit comfortably. Sometimes a new position for the stair is chosen instead, and under a sloping roof a dormer can be added to create extra headroom and floor space.

Yes. Houtentrappenwinkel is closed for the construction holiday from 1 August through 31 August and re-opens on 1 September. Orders and enquiries are processed again after this period.

Houtentrappenwinkel keeps no staircases in stock; every staircase is produced on order, ensuring it matches the customer’s specific dimensions and options. (Source: https://www.houtentrappenwinkel.nl/c-3807100/faq/ – "Wij hebben geen trappen op voorraad en iedere trap wordt op bestelling gemaakt.")

No. Because each staircase is custom-made for the buyer, returns are accepted only for accessories; finished or in-production staircases cannot be taken back. (Source: https://www.houtentrappenwinkel.nl/c-7277220/trap-bestellen/ – "Dit is mogelijk voor accessoires. Voor onze trappen is dit echter niet mogelijk.")

It can be chosen, but the knowledge base notes that in most situations a full-size wooden staircase is the better option because it is safer, more comfortable to use, and adds more value to the home.

A scheluw staircase resembles a straight flight but runs slightly askew, making it useful when the wall in the stairwell is not perfectly straight. This subtle angle allows the stair to fit neatly against imperfect or slanted walls without requiring major structural changes.

An upper-quarter staircase first rises in a straight line and then turns 90° to the left or right near the top. It combines the walking comfort of a straight flight with a compact footprint where headroom or floor layout demands a turn near the landing.

A lower-quarter staircase makes a 90° turn at the bottom before continuing straight upward. This configuration is often chosen when a doorway, wall, or limited floor space at the foot of the stair prevents a full straight run.

A double-quarter staircase turns 90° twice—once at the bottom and once at the top—allowing the stair to reverse direction within a compact area. This design is practical when floor layouts require both the entry and exit to face the same general direction.

A half-turn staircase rotates 180° around a central newel or spindle, effectively reversing direction midway. It suits situations where a long vertical rise must fit into limited horizontal space while maintaining comfortable tread and riser proportions.

Kit staircases follow our predefined size range (254–294 cm floor height) and can be ordered directly in the web shop at the lowest prices. A fully custom staircase is required when any dimension or option falls outside those standards; it is quoted by e-mail or phone, involves separate machine set-ups, and is therefore priced slightly higher.

Houtentrappenwinkel’s in-house installation service is available for addresses situated within a maximum radius of 100 km from Utrecht.

Because every staircase is produced only after you place an order, manufacturing a standard kit usually takes about three working weeks. Once production is complete, the kit is shipped (or made available for pickup) immediately.

Yes. Accessories such as paint, lighting, or handrail brackets may be returned, provided they are unused and in their original packaging. Custom-made staircase kits themselves cannot be returned.

The outfall is the horizontal distance from the front edge of the first tread to the front edge of the top tread. It ranges roughly from 214.5 cm to 261.5 cm and determines how steep the staircase will be, so providing this measurement ensures the stair is both comfortable and space-efficient.

Accessory shipments are handled by PostNL, and delivery generally occurs on the next working day between 09:00 and 18:00.

After your web-shop order is placed, production drawings are normally emailed to you the same day so you can check and approve them before manufacturing starts.

If a product is not in stock and the original delivery estimate cannot be achieved, Houtentrappenwinkel will notify you promptly with a revised delivery schedule.

All staircases are supplied as loose, pre-cut components. The stringers and treads are pre-drilled and all required screws are included, so you assemble the stair on site.

No. The measurement service is only available within a 100-km radius of Utrecht in the Netherlands, so addresses in Belgium fall outside the service area.