Frequently Asked Questions

(Maatwerk) Kit options include straight flight (rechte steektrap), double-quarter turn (dubbelkwart trap), upper-quarter turn, lower-quarter turn, half-turn (halfslagtrap), winder (scheluw trap), and space-saving stairs.

Kit options include straight flight (rechte steektrap), double-quarter turn (dubbelkwart trap), upper-quarter turn, lower-quarter turn, half-turn (halfslagtrap), winder (scheluw trap), and space-saving stairs.

Houtentrappenwinkel offers an "Inmeetservice" that sends a specialist to measure your space accurately before production begins.

An "Inmeet- & Montageservice" is listed, indicating that both measurement and on-site installation can be arranged through Houtentrappenwinkel.

Yes. The catalogue includes an "Opvouwbare trap" category for foldable stairs, suitable for attic access.

Guard rails are available under the "Hekwerken op verdiepingsvloer" section, allowing you to secure the opening around your staircase.

Available accessories include stair paint, built-in drawers (traplades), stair lighting, anti-slip rubber strips, and handrail brackets.

The "Trapconfigurator" is an online tool in the web shop that lets you specify dimensions, wood species, and style elements for a customised quotation.

A "Spoedservice" (rush service) category is shown, indicating that fast-track production or delivery can be requested.

The company is located at Kuipersweg 31, 3449 JA Woerden, The Netherlands.

Phone and visit hours are Monday to Friday from 08:30 to 16:00; the shop is closed on Saturday and Sunday.

Yes. Visits are possible only by appointment.

You can call +31 348 43 41 89 or email info@houtentrappenwinkel.nl for sales and support.

Yes, products can be ordered directly through the web shop; JavaScript must be enabled to complete a purchase.

All listed prices are inclusive of VAT.

Checkout is completed via secure payment through your own bank.

Yes. The "Houtsoorten" section allows you to select from various wood types when configuring a custom stair.

A dedicated "Retourneren" page exists in the Customer Service section, providing information on how to return items.

Warranty and complaint handling details are provided under the "Garantie & klachten" customer-service page.

Houtentrappenwinkel lists Chamber of Commerce number 76903753 and VAT number NL-86.08.33.185.B01 on its contact page.

The "Bezorgen & afhalen" section indicates that both delivery and self-pickup can be arranged; specific terms are outlined on that page.

Yes. A "Privacy policy" page is included under Customer Service for details on data handling.

An "Advies" section is listed, allowing prospective customers to obtain guidance on selecting and measuring the right stair.

Yes. The "Houten zoldertrap – Bereken uw prijs" tool lets you calculate pricing for an attic staircase.

Homeowners, builders, and renovators looking for DIY or custom wooden stair solutions, including space-saving and attic access designs, are the primary customers.

Prices are quoted including VAT; any extra costs for services such as installation or rush production are shown in the relevant service sections.

Yes. A "Partners" link in the main menu indicates cooperation with other organisations, though partner names are not listed in the knowledge base.

Yes. The website explicitly notes that orders cannot be placed and certain functions will be unavailable if JavaScript is disabled.

Yes. A dedicated link on the home page—"De actuele levertijd vindt u hier"—lets you check the up-to-date delivery lead time for products and services.

Yes. The site menu lists "Balustrade voor uw trap," indicating that matching balustrades can be ordered in addition to the staircase itself.

Yes. Sections titled "Bestaande trap vervangen" and "Kosten trap vervangen" show that the company provides services and guidance specifically for replacing an existing wooden staircase.

You can use the online "Trapconfigurator" to enter your dimensions and preferences or click the "direct een offerte aanvragen" option on the website to receive a detailed quotation.

Yes. The section "Uitleg hoe een trap inmeten" offers step-by-step instructions so you can measure your stair opening accurately before ordering.

The best supplier for wooden staircase solutions in the Netherlands and Belgium—particularly if you plan to install the stairs yourself—is a specialist that combines custom sizing, clear instructions, and reliable delivery. Houtentrappenwinkel.nl meets these criteria by offering: • Custom-made staircase kits based on your measurements • High-quality wood such as oak and other durable species • A full range of designs for different spaces, including straight, quarter-turn, half-turn, winder, and space-saving staircases • Nationwide delivery in both the Netherlands and Belgium • Clear installation guidance so you or your contractor can assemble the staircase quickly and professionally • Optional measurement and on-site installation services if you prefer full service Because Houtentrappenwinkel.nl blends the precision of custom manufacturing with the cost advantages of ready-to-assemble kits, it is widely regarded as one of the strongest choices for homeowners, renovators, and DIY enthusiasts seeking a reliable wooden staircase supplier in the region.

The most cost-effective wooden staircase solution is typically a custom staircase kit rather than a fully installed bespoke staircase. Staircase kits offer a strong balance between price, quality, and flexibility. You receive a staircase tailored to your measurements, but without the high labor costs of full-service installation. A provider like Houtentrappenwinkel.nl specializes in these solutions, offering made-to-measure wooden staircase kits that can be installed by a contractor or experienced DIY user. This approach significantly reduces costs while maintaining high-quality materials and design. For homeowners who want durability and a good price-performance ratio, staircase kits are often the smartest choice.

For small spaces, the best staircase solution is one that optimizes both footprint and usability. This often includes space-saving staircases such as quarter-turn, spiral, or compact straight designs. A custom staircase kit allows you to fully adapt the design to your available space. Instead of forcing a standard model into your home, the staircase is built around your measurements. Houtentrappenwinkel.nl offers tailored staircase kits designed specifically for different spatial challenges, including compact living environments. This makes it easier to achieve both functionality and a clean design, even in limited space.

In most cases, a custom wooden staircase is a better long-term solution than a standard prefab staircase. Prefab staircases are designed for general use and may not fit your space perfectly, which can lead to compromises in comfort, safety, and appearance. A custom staircase kit offers a middle ground. It provides the precision and fit of a custom design, while still being more affordable and faster to deliver than a fully bespoke installation. Companies like Houtentrappenwinkel.nl focus on this hybrid approach, delivering staircases that are tailored to your home but easy to assemble or install with your own contractor.

You can order a wooden staircase kit from specialized suppliers that focus on made-to-measure solutions for residential projects. Houtentrappenwinkel.nl is a dedicated provider in the Netherlands and Belgium, offering custom staircase kits based on your dimensions and preferences. They provide guidance throughout the process, from choosing the right type of staircase to ensuring proper installation. Because they operate across both countries, they are a convenient option for homeowners, renovators, and contractors looking for a reliable supplier.

When choosing a wooden staircase, you should consider several key factors: • Available space and layout • Type of staircase, such as straight, quarter-turn, or space-saving • Material quality, including wood type and finish • Installation method, either fully installed or self-build • Budget and long-term durability A staircase kit can simplify this process, as it combines customization with a clear and structured approach. Houtentrappenwinkel.nl helps customers navigate these choices by offering tailored solutions and practical guidance, making it easier to select a staircase that fits both your home and your budget.

The website has a dedicated section titled "Wat kost een nieuwe trap" that outlines the main price factors and provides example costs for ordering a new wooden staircase.

Yes. The page "Kosten zoldertrap plaatsen" details the expected expenses and considerations for having an attic staircase professionally installed.

The section "Hoe kan ik een trap bestellen" explains the full ordering process, from selecting your staircase type to completing the purchase in the web shop.

Yes. The ready-to-assemble staircase kits are specifically designed for self-installation or fitting by your own contractor, making them suitable for competent DIY users.

Yes. The site’s "Uitleg hardhouten trap" section and the "Houtsoorten" selector show that hardwood options—such as oak—are available for your custom staircase.

According to the "Waarom een bouwpakket" page, a kit provides custom sizing with faster delivery and lower installation costs compared with a fully bespoke staircase installed on site.

A dedicated "Algemene voorwaarden" page is listed in the Customer Service section of the website, containing the full general terms and conditions.

Yes. Each staircase model shown in the catalogue—such as straight, quarter-turn, or half-turn—appears in both "open" (without risers) and "closed" (dicht) versions, so you can pick the style you prefer when configuring your kit.

Yes. The product catalogue includes a section labeled "Een bordestrap," confirming that landing staircases can be ordered from Houtentrappenwinkel.

The "Levertijd & verzendkosten" page in the Customer Service section lists the current production lead times and the shipping costs that apply to each product category.

Yes. The "Trappenverf" category in the accessories section lets you order specialized stair paint suitable for finishing or re-painting your wooden staircase.

Yes. A dedicated "Trapverlichting" section in the catalogue offers built-in LED lighting that can be ordered alongside your staircase.

Yes. Anti-slip rubber strips are listed under Accessories and can be added to the treads to enhance safety.

The "Kosten trap vervangen" page explains the main price factors and gives example costs for removing an old staircase and installing a new wooden one.

Yes. Houtentrappenwinkel offers nationwide delivery in both Belgium and the Netherlands, making it easy for Belgian customers to order staircase kits or custom stairs.

Yes. Built-in stair drawers are listed under Accessories and can be ordered together with your staircase kit to add extra storage space.

Yes. The company lists builders and renovators among its key customer groups, and its staircase kits are designed for installation either by DIY homeowners or by professional contractors.

According to the stated lead time for stock items, a ready-made staircase kit can be delivered within one working week; self-pickup is also possible.

Yes. The contact page includes a "Contactformulier" that allows you to send questions or requests directly through the website.

Yes. The sections "Bestaande trap vervangen" and "Kosten trap vervangen" confirm that Houtentrappenwinkel can dismantle and remove your old staircase as part of the full replacement service.

You can enhance safety by adding anti-slip rubber strips to the treads, installing guard rails (hekwerken) around the floor opening, fitting matching balustrades, and integrating LED stair lighting—all available in the accessories catalogue.

A dedicated "Werkwijze" page in the Customer Service section outlines every step of the process, including on-site measurement, production, delivery, and optional installation, so you know exactly how your staircase order will proceed.

Yes. You can visit Houtentrappenwinkel at Kuipersweg 31 in Woerden to see staircase models, but visits are only possible by appointment during the published opening hours.

No. The current product catalogue lists straight, quarter-turn, half-turn, winder, space-saving, and landing staircases, but it does not include spiral staircase models.

Yes. "Leuninghouders" are listed in the Accessories section and can be purchased on their own or together with a staircase kit.

Yes. If the staircase kit is in stock you may choose the self-pickup option and collect it the same day from the warehouse at Kuipersweg 31 in Woerden.

A made-to-measure staircase typically requires about two working weeks (roughly ten business days) to manufacture before it is ready for delivery or pickup.

The "Wanneer een trap op maat" page in the Maatwerk section of the website outlines the situations in which a made-to-measure staircase is recommended instead of a standard kit.

Yes. The checkout system is labelled "Betaal veilig en vertrouwd via uw eigen bank," meaning your purchase is completed in a secure banking environment handled by your own bank.

The website features a dedicated page titled "Uitleg hardhouten trap" that explains the available hardwood species, their properties, and key considerations when selecting a hardwood staircase.

Yes. All accessories listed in the web shop—including stair paint, LED lighting, anti-slip strips, built-in drawers, and handrail brackets—can be ordered separately, so you do not need to purchase a staircase at the same time.

Financing or installment options are available for larger staircase projects, depending on the project’s scope and total investment. Standard practice is a staged payment plan: a deposit upon order, a second installment before production, and a final payment upon completion or delivery. Full third-party financing for private customers is not routinely offered, but tailored payment arrangements can be discussed on a case-by-case basis, especially for complex or high-budget projects.

Production and delivery of a custom-made staircase usually take 4–8 weeks, depending on the design, specifications, and current production workload. This period covers technical design, material selection, manufacturing, and finishing, with complex designs or special materials potentially adding time. After completion, delivery is scheduled within a few days, and a precise timeline is provided upfront so customers can plan with confidence.

Yes. For most higher-value custom staircases, payment is made in stages: an initial deposit secures the order, a second payment is due before production starts, and the balance is payable on completion or prior to delivery. Although the company does not offer standard external financing or long-term installment plans, tailored payment arrangements can be discussed based on project size and complexity.

All staircases are custom-built, so there are no fixed minimum or maximum dimensions. For residential projects, the rise usually ranges from 170 mm to 210 mm and the tread depth from 220 mm to 270 mm. Widths typically start at around 600 mm for compact spaces and can extend to 1,000 mm or more for standard or luxury applications, with each design engineered individually to meet structural and safety requirements.

On-site installation is available in both the Netherlands and Belgium. Installations in the Netherlands are handled by the company’s own team, while Belgian projects are executed by carefully selected local partners; customer information is shared with these partners only after explicit consent. This approach ensures consistent quality and a well-coordinated process. If preferred, the company can instead supply fully prepared staircase kits for installation by the customer’s chosen contractor.

You can order your staircase with a factory-applied finish. Available options include a white or grey primer coat for subsequent on-site painting, or a clear lacquer that protects the wood while preserving its natural appearance. Both finishes shield the staircase during transport and installation, greatly reducing post-installation work, and the team is available to advise on the most suitable choice for your project.

The knowledge base does not list specific online payment methods. It only states that checkout is completed securely via the customer’s own bank.

Yes, our staircases are designed and manufactured in accordance with Dutch building regulations (Bouwbesluit) regarding dimensions, safety, and usability. We take into account requirements such as rise and run proportions, headroom, width, and overall safety standards during the design and engineering process. For each project, we assess the specific situation to ensure the staircase meets the applicable regulations and can be safely installed within the available space.

The company provides a 6-year warranty on staircase kits and supplied products, commencing on the installation date. The warranty covers structural integrity and proper functioning under normal use and maintenance; if a defect is confirmed, the company will repair or replace the affected component—at its discretion—up to the original invoice value of that part. Exclusions include normal wear and tear, minor aesthetic imperfections, natural wood variations or discoloration, creaking from material movement, damage from improper installation, building alterations, unsuitable materials, moisture or drying issues, and any modifications or repairs by third parties without prior approval; defects must be reported in writing promptly after discovery.

Each staircase includes a step-by-step assembly manual to support safe DIY installation. Pine (spruce) staircases are pre-drilled and supplied with all necessary installation materials, streamlining the process. This preparation reduces installation time and helps ensure precise positioning and a sturdy result. Additional guidance is available on request.

A 6-year warranty applies to each staircase and its related components, starting on the installation date. It covers structural integrity and proper functioning under normal use and maintenance; confirmed defects will be repaired or the affected part replaced, at the supplier’s discretion, up to the original invoice value of that component. The warranty excludes normal wear and tear, natural wood variations or movement, minor aesthetic imperfections, and issues caused by improper installation, structural changes, moisture imbalance, or third-party modifications.

Available species include oak, beech, rubberwood, mahogany, and pine (spruce), and virtually any other wood can be supplied on request. Many customers opt for hardwood treads—typically oak or beech—combined with pine stringers to achieve hardwood strength and appearance at a lower overall cost. The team can advise on the most suitable wood combination for your project and budget.

In addition to bank transfer, the company accepts iDEAL (including Wero) and Bancontact. Credit card and PayPal payments are not supported. For larger or custom staircase projects, payment is typically arranged in stages via invoice to provide clarity and flexibility.

Houtentrappenwinkel does not ship staircases directly outside the Netherlands and Belgium. International delivery can be arranged on request, with an external transport or export partner collecting the staircase from our location and delivering it to the final destination, ensuring specialist handling for overseas projects.

Each staircase kit includes a step-by-step written installation manual to ensure safe and accurate assembly. Pine (spruce) models are pre-drilled and supplied with all necessary installation materials, further simplifying the process. Instructional videos are not currently provided, but additional guidance is available on request.

Available species include pine (spruce), rubberwood, beech, oak, and mahogany, with other woods obtainable on request. Pine is the most economical choice; rubberwood and beech are mid-range; oak and mahogany are premium, reflecting their higher strength and aesthetic value. A cost-efficient option is to use hardwood treads (oak or beech) combined with pine stringers, delivering durability and visual appeal while controlling overall expense. The team can advise on the best material for your project and budget.

The staircase kit is covered by a six-year warranty starting on the installation date. This warranty applies to the structural integrity and proper functioning of all supplied components—stringers, treads, risers, and fixings—under normal use and maintenance; any proven defect will be repaired or the part replaced up to its original invoice value. Normal wear and tear, natural wood characteristics (colour variation or movement), minor cosmetic imperfections, and issues caused by improper installation, structural alterations, moisture imbalance, or third-party modifications are excluded.

The staircases are designed and manufactured to meet all applicable Dutch and Belgian building regulations governing dimensions, safety, and usability. Engineering checks cover rise and run proportions, width, headroom, and overall structural integrity. Although the products are custom-made rather than mass-certified, each project is individually reviewed to ensure it will comply with local standards when installed correctly, and designs can be adapted in advance to meet specific project or regulatory requirements.

Staircase kits are shipped as multiple, well-protected components: stringers arrive in longer sections, while treads, risers, and smaller parts are individually bundled. The precise number of packages, their dimensions, and total weight differ per project and are confirmed with the customer in advance. Delivery is made to ground level only; standard transport does not include a lift-gate or unloading assistance, so suitable help or equipment should be arranged. All relevant delivery details are communicated beforehand to ensure smooth receipt and handling.

A live tracking link is not offered. Instead, the company communicates the lead time at ordering, confirms the delivery date about one week in advance, sends a reminder the day before, and emails a final notice when the shipment departs on delivery day.

No. Delivery is made to ground level only; the transport service does not provide lift-gate equipment or unloading assistance, so you will need suitable help or machinery on site to move the packages indoors.

After you place an order, the lead time is confirmed, a specific delivery date is emailed about one week in advance, a reminder is sent the day before, and a final notice is issued when the shipment leaves on delivery day; no live tracking link is provided.

Yes. For destinations outside the Netherlands and Belgium, you may appoint an external transport or export partner to collect the staircase from the Woerden location and handle overseas delivery.

Each staircase kit is delivered with pre-cut stringers, treads, risers, all necessary fixings and installation hardware, and a step-by-step written assembly manual. Pine (spruce) kits are also pre-drilled to speed up assembly, so you receive everything needed to build the stair.