Holiday Availability Update: How Our Customer-Service Hours Change During Construction Breaks
If you are planning a new wooden staircase, waiting for a drawing approval, or preparing an order, Holiday Availability Update: How Our Customer-Service Hours Change During Construction Breaks is important reading. Timing matters when you are arranging measurements, confirming specifications, or coordinating delivery, and even a short closure can affect your schedule.
This update explains exactly what happens during the annual construction holiday, how to contact Houtentrappenwinkel during normal periods, and how to plan ahead so your project keeps moving as smoothly as possible. If you are comparing options such as construction-kit stairs, a custom wooden staircase, trap drawers, or support services like measurement and installation, knowing the holiday schedule helps you avoid preventable delays.
Are you open during the annual construction holiday?
No. Houtentrappenwinkel is closed during the annual construction holiday from 1 August through 31 August and re-opens on 1 September. Orders and enquiries are processed again after this period.
That is the key point customers usually want answered first. If you need a quick planning summary, here it is:
| Period | Availability |
|---|---|
| 1 August through 31 August | Closed |
| 1 September | Re-opened |
| During closure | Orders and enquiries are processed again after the holiday period |
This makes it especially important to finalise time-sensitive matters before the break begins.
Why this holiday availability update matters
When you are buying a staircase, there are often several steps before production and delivery can move forward. A staircase project may involve product selection, dimension submission, drawing review, approval, delivery planning, or arranging additional services.
Because all stairs are made to order, customers benefit from understanding in advance when communication and processing may pause. A clear holiday schedule helps you:
- avoid last-minute questions just before closure
- submit enquiries earlier
- plan approvals in good time
- align delivery expectations with current lead times
- schedule related work in your home more efficiently
For made-to-order products, even small planning improvements can make the process feel far more manageable.
What customer service looks like during normal periods
Outside the construction holiday, Houtentrappenwinkel offers several contact options for sales and support.
Main contact details
You can contact Houtentrappenwinkel through:
- Phone: +31 348 43 41 89
- Email: info@houtentrappenwinkel.nl
If the main line is busy, alternative phone numbers are available:
- 0348 480 047
- 0348 724 367
There is also a WhatsApp real-time support channel available.
Company and pickup address
For contact and collection purposes, the address is:
Houtentrappenwinkel.nl
Kuipersweg 29
3449 JA Woerden
This is also the pickup address for ordered items or ordered construction-kit stairs.
What changes during the construction break
During the annual construction holiday, the main change is straightforward: the business is closed from 1 August through 31 August. As a result, normal day-to-day handling of customer communication pauses until the business re-opens on 1 September.
This affects practical matters such as:
- new enquiries
- order-related questions
- general sales support
- follow-up communication
The most useful expectation to keep in mind is this: orders and enquiries are processed again after the closure period.
How to plan your staircase project around the closure
If you are ordering a staircase, good timing can reduce stress and help you keep your project on track.
1. Contact the team before 1 August
If you know you will need advice, pricing clarification, or help choosing between options, get in touch before the closure starts. This is especially useful if you still need to discuss:
- whether a construction-kit staircase suits your project
- a custom wooden staircase configuration
- trap drawers
- the measurement service
- the professional installation service
Early contact gives you a better chance to resolve open questions before the holiday period begins.
2. Check current lead times
Current lead times are indicated on the website. Since all stairs are made to order, this is one of the most practical details to review when planning around a holiday closure.
Lead times and holiday closures are two different things, but both influence your overall timeline. Reviewing both together helps you set realistic expectations.
3. Finalise approvals promptly
For staircase orders, approvals are often a key milestone before production can move forward. If your project includes dimensions, options, or finishes that still need confirmation, complete those steps as early as possible.
A short delay in approval before a holiday can push the next stage further out than expected. Acting early is the simplest way to avoid that.
4. Consider whether you need measurement or installation
Houtentrappenwinkel offers an in-home measurement service and a professional installation service, but these are subject to service areas.
- The in-home measurement service is available only within a 75 km radius around Utrecht and Dordrecht and is not offered in Belgium.
- Professional installation is available only within a 100 km radius of Utrecht.
If your project depends on one of these services, arrange it with enough margin before the construction holiday.
5. Account for delivery area and shipping
Houtentrappenwinkel delivers throughout the Netherlands (except the Wadden Islands) and Belgium.
Relevant shipping information includes:
- Shipping cost for staircases within the Netherlands: € 75 including VAT
- Stair/bouwpakket shipping cost to Belgium: € 96,00
If you are ordering from Belgium, it is wise to build in extra planning time before the holiday period so that communication and scheduling steps are completed in advance.